Freecall 1800 025 241


Check out the list below to see if the answers to our most frequently asked questions can help you. Otherwise, feel free to get in touch!

Where can I find my account balance?
Your account balance is available to view online at any time using your MemberAccess account.

If you haven’t already registered for MemberAccess, simply click here to get started!

I've started with a new employer, what do I do?
Congratulations on your new job!  Your new employer will need some of our details to get the ball rolling.

You can download your Digital Member Card to show your new employer our key Fund Details – click here to get started.

Your employer should also supply you with a Standard Choice Form form to complete. You can download a copy from our Forms section, which has already been populated with our Fund details.

Has my employer been paying contributions?
The easiest way to check whether we’ve been receiving super contributions on your behalf is to check the Transaction listing in your online MemberAccess account.

Click here to login or register.

How do I update my details?
You can manage all of your key contact details online at any time using your MemberAccess account. Click here to login or register.

You could also download, complete and return a Change of Details form.

How do I reset my MemberAccess password?
You can reset your password for MemberAccess using the ‘Forgotten password‘ link on the login page. As long as you have your MemberID handy, you’ll be right to go.

Otherwise, simply get in touch with the Nationwide Super team and we’ll take care of it!

When do I get a statement?
Member Statements are delivered annually, around September. But why wait?

You can check your balance and transactions at any time using your online MemberAccess account.

Contact Nationwide Super

You can contact Nationwide Super by post, phone, email, or in person Monday to Friday 8.30am – 5.00pm (NSW time), excluding public holidays.

Alternatively, you can get in touch through the Online Enquiry Form right here.

Head Office

242 Pacific Highway, Charlestown
NSW 2290 Australia

Entrance next to Hoyts Cinema
View a map

Postal Address

PO Box 42,
Charlestown NSW 2290

Office hours


Free call 1800 025 241

International +61 2 4904 8511

Fax 1800 839 774

Additional fund details

Fund name: Nationwide Superannuation Fund

Australian Business Number (ABN): 15 201 768 813

Unique Superannuation Identifier (USI): NSF0100AU
previously referred to as Superannuation Product Identification Number (SPIN)

Superannuation Fund Number (SFN): 132 979 941


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