Freecall 1800 025 241


Check out the list below to see if the answers to our most frequently asked questions can help you. Otherwise, feel free to get in touch!

Where can I find my account balance?
Your account balance is available to view online at any time using your MemberAccess account.

If you haven’t already registered for MemberAccess, simply click here to get started!

I've started with a new employer, what do I do?
Congratulations on your new job!  Your new employer will need some of our details to get the ball rolling.

You can download your Digital Member Card to show your new employer our key Fund Details – click here to get started.

Your employer should also supply you with a choice of fund form to complete. You can download a Choosing Nationwide Super form from our Forms section, which has already been populated with our Fund details.

Has my employer been paying contributions?
The easiest way to check whether we’ve been receiving super contributions on your behalf is to check the Transaction listing in your online MemberAccess account.

Click here to login or register.

How do I update my details?
You can manage all of your key contact details online at any time using your MemberAccess account. Click here to login or register.
How do I reset my MemberAccess password?
You can reset your password for MemberAccess using the ‘Forgotten password‘ link on the login page. As long as you have your Member Number handy, you’ll be right to go.

Otherwise, simply get in touch with the Nationwide Super team and we’ll take care of it!

When do I get a statement?
Member Statements are delivered annually, but why wait?

You can check your balance and transactions at any time using your online MemberAccess account.

  • If you are requesting personal member information, please note that to ensure your privacy we are required to clearly identify the recipient of the information. In doing so, we may need to ask for further personal identification details to protect your privacy and personal information.

  • This field is for validation purposes and should be left unchanged.

Contact Nationwide Super

You can contact Nationwide Super by post, phone or email. Alternatively, you can get in touch through the Online Enquiry Form right here.

Postal Address

Locked Bag A4094
Sydney South NSW 1235

Free call 1800 025 241

Additional fund details

Fund name: Russell Investments Master Trust (Nationwide Super Division)

Australian Business Number (ABN): 89 384 753 567

Unique Superannuation Identifier (USI): TRM0001AU
previously referred to as Superannuation Product Identification Number (SPIN)

Superannuation Fund Number (SFN): 510 893 033