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Insurance Claims Made Simple

Simple is back!

Making an insurance claim can be a difficult time for many people, even sometimes adding more stress for those who are sick or injured and possibly feeling alone. As a member with Nationwide Super, you’re not alone – we’re here for you. We strive to ensure our members receive their benefit payments quicker and with greater ease.

For claims relating to Events occurring from 1 July 2017 *, we will soon be launching a simple three step digital solution that allows you as a member to initiate and manage your claims online via your desktop or tablet. After the initial claim lodgment, the solution also allows you to download and upload documents, and keeps you informed of progress by providing you with automated updates. Our digital capability means faster lodgment and also allows us to support you, and where possible, to attend rehabilitation programs and return to work sooner.

Making the process simpler, our digital solution consists of three stages – the claim lodgment, the claim assessment and the claim decision ^. You can also track the progress of your claim either online or by contacting your experienced case manager whenever you need to.

The digital solution gives you 24/7 access to the online claims portal, which means turnaround times are significantly reduced and results in a decision on your claim being made sooner for you.

We’ve designed the process to make it as simple as possible, so that you can manage it yourself – at no cost. Our job is to help you understand your insurance cover, your rights and entitlements, to explain all of your options and how to make your claim, plus keep you informed about what to expect.

Keep an eye on our website for more details about the launch date and to find out how to lodge a claim.

*If you ceased work prior to 1 July 2017, please call Nationwide Super on 1800 025 241 to discuss whether you may be eligible to submit a claim online. If you are not eligible to submit a claim online or would prefer to submit your claim in a different way e.g. by using a paper process, Nationwide Super will assist you with other options that are available to you. If you submit your claim by using a paper form, you’ll still be able to check the status of your claim online should you choose to do so.
^For all claim cases other than Income Protection claim acceptances, the Trustee will review the insurer’s recommendation before a decision is communicated to you.